Yes! We offerfree shipping on orders over $50within the U.S. and Canada. If your order total is below that threshold, standard shipping rates will apply at checkout.

Orders typically ship within 1–3 business days from our warehouse. Once shipped, you’ll receive a tracking number via email. Delivery times vary by location, but most orders arrive within 5–10 business days. We currently ship to the U.S..

• If you purchased your Ezzony directly from us (www.ezzomy.com) you can return Ezzomy within 90 days of receiving your purchase with proof of purchase.
• If you are entitled to a return, we will cover the return shipping* and refund your purchase price. A credit will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 days to appear.
• If 90 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty which covers warranty replacement, but does not qualify for a refund.
  
  *please note returns of more than one Ezzomy unit are subject to a $100 restock fee
• Consumable items (Ezzomy Dust Bags) are non-returnable at this time.

1. Submit your claim
   Click on Submit a Return for you country. You will be directed to our Returns portal where you can log in with your Email Address and Order Number.
   
2. Pack your item(s)
   Securely package up your item(s). please ensure that you get proof of postage in case you need to contact us about your return.
   
3. Send your package
   Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point.
   
4. Receive your refund
   Once your package has been received and reviewed at our return location, we will refund you to your original method of payment. Please note that these refunds can take up to 5-10 business days to process.

All Ezzomy hardware comes with a standard one-year warranty. Plus, active subscribers on select plans* enjoy unlimited warranty coverage for added peace of mind.

Here’s how we support you:

• Repair: For minor issues, we’ll send replacement parts to get your Ezzomy back up and running quickly.
• Replace: In the rare case your Lomi can’t be repaired, we’ll send you a replacement unit.

*Coverage is subject to our warranty terms and conditions.

Ezzomy purchased from a retail store are subject to that store's return policy and can not be processed through our online return portal.

Here’s the step-by-step process:

1. Use the product – Record a short, honest video of your Ezzomy Touchless Vacuum Dustpan in action (cleaning pet hair, kitchen crumbs, salon clippings, or switching between Auto/Manual modes).
2. Post your review – Go to your Amazon order history, write a product review, and upload the video along with it.
3. Submit the video to us – After your review is live, send us the same video by either:Completing the online form (link found in the product listing or manual), orEmailing the video directly to support@ezzomy.com with your Amazon order ID.
4. Get verified – We will check that your review is live on Amazon and that we’ve received your video.
5. Receive your reward – We will email you a $30 Amazon gift card within 3–5 business days.

No purchase beyond the original product is required. Limit one gift card per household/Amazon account. Void where prohibited by law.

Not at all. The video simply needs to demonstrate the product in use—for example, sweeping debris toward the dustpan, switching between Auto and Manual mode, or showing how the bagged design traps dust. You can film just the product and your hands or broom. No face, voice, or narration is required to qualify for the $30 gift card.

You don’t actually need to touch the unit with your hands. In Manual Mode, you simply tap the button with the side of your broom handle. The vacuum activates instantly, allowing you to sweep debris directly into the slot without bending down.

InAuto Mode, infrared sensors detect your broom approaching and trigger the suction automatically. InManual Mode, you must tap the button with your broom to start the motor. Auto is best for quick daily sweeps, while Manual prevents accidental activation if the unit gets bumped.

Under normal household use (daily sweeping of crumbs, pet hair, and dust), each bag lastsup to 3 months. If you are cleaning a high-volume salon or heavy-shedding pets, you might need to change it closer to every 1-2 months.

This unit is designed as anautomatic dustpanfor hard floors and low-pile rugs. While 26,000Pa is very powerful for this category (stronger than many handheld vacuums), it works best when you sweep debristothe unit on hard surfaces, tile, or wood.

Yes. Unlike traditional dustpans or bagless vacuums where you have to dump a dirty cup and see a dust cloud, you simply throw the sealed bag in the trash. The design keeps dust and dander fully contained, which is ideal for allergy sufferers.

No. This model is strictly fordry debrisonly (pet hair, crumbs, dry dirt, dust). Using it on wet liquids will damage the motor and ruin the dust bag. You’ll need a wet/dry vacuum for liquid messes.

Yes. The suction is powerful enough to lift small to medium solids. However, it works best when you sweep the larger pieces directly into the intake slot. It’s designed to replace the "squeegee" action of a dustpan, so it handles kibble and crumbs very well.

It is comparable to a standard upright vacuum or a high-end hair dryer. Because it runs for short bursts (usually 5-10 seconds while you sweep), the noise is brief and shouldn’t disturb the whole house for long.

Absolutely. It is specifically designed for high-traffic messes like salon hair clippings and pet fur. The hands-free operation keeps your hands clean while working, and the bagged design traps hair without clogging the filter immediately.

It is highly recommended to use thespecific replacement bagsdesigned for this unit. Generic bags might not seal correctly, causing a loss of suction (26,000Pa requires an airtight fit) or allowing dust to leak into the motor.

Since it uses a high-performance 1050W motor to achieve 26,000Pa suction, it iscorded. It needs to stay plugged into a wall outlet to maintain that powerful, consistent suction. It does not rely on a rechargeable battery.

You will notice a drop in suction power, or the unit may sound louder/higher pitched. This is the indicator that the bag is full and airflow is restricted. Simply replace the bag to restore full 26,000Pa power.

This is designed as afloor-standingautomatic dustpan. It sits flush against your baseboard. You simply sweep the dirt up to the base of the unit; the suction pulls it in. It does not need to be mounted.

Yes, the bagged design is actually superior for allergies because you never empty a dusty cup into the air. The debris is sealed inside the bag, and the filtration system keeps it contained, unlike a dustpan which leaves a fine line of dust behind.

Unplug the unit first. You can usually clear the slot with a long brush or a broom handle. If something is wedged inside, you may need to remove the dust bag to access the intake tube from the inside to push the blockage out.

No. These replacement bags are designedexclusively for the Ezzomy DXC1200Touchless Automatic Vacuum Dustpan. They will not fit other brands or models. Please check the model number on your dustpan or user manual before purchasing to ensure compatibility.

Under normal household use (daily sweeping of crumbs, pet hair, and dust), we recommend replacing the bag every1–2 months. However, for best suction performance, replace the bag when it becomesabout 2/3 full—not completely full. This prevents clogging and protects your vacuum’s motor.

Yes. The bag uses afour-layer non-woven fabric designwith HEPA-style filtration, trapping99.97% of particles as small as 0.3 microns. This includes concrete dust, drywall debris, wood dust, and common household allergens—making it ideal for workshops, renovations, or allergy-prone homes.

The bag features apush-pull handle design. Simply pull the handle to seal the bag opening, then lift it out of the dustpan. The bag closes automatically, containing all debris inside. You can then dispose of it in the trash without ever seeing or touching the dust.

If the bag becomes overfilled or is used beyond 2–3 months, you will notice adrop in suction power, the motor may sound louder or higher-pitched, and fine dust could bypass the bag and damage the motor. Regular replacement ensures consistent 26,000Pa performance and extends the life of your dustpan.

Each bag has a 2.9L large capacity. For reference, that’s roughly equivalent to:

• 8–10 full dustpans of pet hair and crumbs, or
• 4–5 cups of dry debris.

This large capacity is why you can go 1–2 months between changes under normal household use.

No tools are required. Installation is simple:

1. Open the dustpan’s bag compartment.
2. Insert the new bag by pushing the collar into the holder until it clicks.
3. Close the compartment.

The entire process takes less than 30 seconds.

Using non-genuine or off-brand bags mayvoid your warrantyif the bag causes a clog, loss of suction, or motor damage. These bags are specifically engineered for the Ezzomy DXC1200 to ensure an airtight seal and proper airflow. To protect your investment, we strongly recommend using only authentic replacement bags.